At Jacket Empire, we are committed to providing you with high-quality leather jackets and exceptional customer service. To ensure that you have a seamless shopping experience, we have outlined our shipping policy below:
Cost of Shipping:
We offer free shipping worldwide on all our leather jackets.
Shipping Time:
We process and ship orders within 7 business days of receiving them. It takes about 2-3 business days to ship your leather jacket, and the courier service takes an additional 3 to 5 business days to deliver the jacket to your home. Please note that delivery times may vary depending on your location, the time of year, and any customs delays.
Courier/Postal Service Used:
We use FedEx and DHL courier services to ship our leather jackets. These services are reliable, efficient, and provide real-time tracking information for your convenience. However, we reserve the right to change the shipping carrier/method to a similar service without any notice.
Tracking Information:
Once your order is shipped, we will provide you with a tracking number within 3 business days. You will receive an email with the tracking information, which you can use to track your order online.
Checking the Status of Your Order:
As soon as we ship your order, we will send you an email with a link and your tracking number. You can use this information to track the status of your order online and stay updated on its progress.
Observed Holidays:
Orders will not be sent out on the following holidays: New Year’s Day, Easter, Christmas Day, and other observed holidays. Expect delays during these times.
Custom Delays:
Depending on the destination, international orders can have a delay in customs. We understand that these delays can be frustrating, but your patience is appreciated. We will do our best to keep you updated on the status of your order during any customs delays.
Duty/Tax Fees:
The country of destination may charge a duty/tax fee on your order. If you are unsure about your country’s laws and regulations, please contact your local postal service for more information.
Thank you for shopping at Jacket Empire. If you have any questions or concerns about our shipping policy, please do not hesitate to contact us at [email protected] or message us on our WhatsApp number +447541341956. We are always here to help you.
