We believe in providing our customers with the highest quality products and customer service. We understand that sometimes you may need to return a product and we want to make the process as easy and seamless as possible. This is why we have established a comprehensive return policy to ensure your satisfaction.
Please read our return/refund policy carefully to understand our procedures and requirements for returning a product.
Return/Refund Policy:
To initiate a return, please contact us at [email protected] with your order number and reason for the return. We will then provide you with instructions on how to return the item.
We accept returns within 25 days of the purchase. If 25 days have gone by since your purchase, unfortunately, we cannot offer you a return or exchange.
To be eligible for a return, the item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging.
Please note that the customer is responsible for the cost of return shipping.
Procedure
Once your return is received and inspected, we will email you to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Incorrect Address/Phone number
We will not be responsible for orders shipped to an incorrect address or phone number provided by the customer. We will attempt to contact you by email or WhatsApp regarding any delivery issues.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Exchanges Policy
Transform your exchange experience into a smooth and delightful journey with our dedicated fitting experts. If the fit of your jacket falls short of your expectations, rest assured that our team is ready to offer expert guidance, ensuring a tailored fit that satisfies you.
To return your product, email us at [email protected] and we will provide you with our mailing address.
Please ensure that the item is properly packaged to prevent damage during shipping.
We appreciate your purchase and hope that our return and exchange policy meets your expectations. If you have any questions or concerns, please do not hesitate to contact us at [email protected]
Thank you for choosing Jacket Empire!
