We believe in providing our customers with the highest quality products and customer service. We understand that sometimes you may need to return or exchange a product and we want to make the process as easy and seamless as possible. This is why we have established a comprehensive return/exchange policy to ensure your satisfaction.
Our return/exchange policy complies with the guidelines set by the government, designed to protect consumers and businesses alike. A clear and concise policy is important to building customer trust and confidence.
Please read our policy carefully to understand our return or exchange procedures.
Return/Refund Policy:
We accept returns within 25 days of the purchase. If 25 days have gone by since your purchase, unfortunately, we cannot offer you a return.
To be eligible for a return, the item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging.
We will not be responsible for orders shipped to an incorrect address or phone number provided by the customer. We will attempt to contact you by email or WhatsApp regarding any delivery issues.
We only offer refunds/returns if the jacket is not the same one you ordered, is damaged, defective, or is lost in shipping. For any other issues, including sizing concerns, please contact us within 25 days of purchase at [email protected].
To initiate a return, please contact us at [email protected] with your order number and reason for the return. We will then provide you with instructions on how to return the item.
Exchanges Policy:
Transform your exchange experience into a smooth and delightful journey with our dedicated fitting experts. If the fit of your jacket falls short of your expectations, rest assured that our team is ready to offer expert guidance, ensuring a tailored fit that satisfies you.
We accept exchanges within 25 days of the purchase. If 25 days have gone by since your purchase, unfortunately, we cannot offer you an exchange.
To exchange your product, email us at [email protected] and we will provide you with our mailing address.
Please ensure that the item is properly packaged to prevent damage during shipping.
Procedure:
Once your item is received and inspected, we will email you to notify you that we have received your item. If you are approved, then your refund or exchange will be processed, and a credit will automatically be applied to your card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your card company, it may take some time before your refund is officially posted.
The customer is responsible for all costs of return/exchange shipping. We recommend using a trackable shipping service or purchasing shipping insurance. So this way we can track easily.
We appreciate your purchase and hope that our return and exchange policy meets your expectations. If you have any questions or concerns, please do not hesitate to contact us at [email protected]
Thank you for choosing Jacket Empire!
