FAQs

To keep your leather jacket in top condition, clean it gently with a damp cloth after each wear to remove surface dust and dirt. Every 3–6 months, apply a good-quality leather conditioner to keep the leather soft and prevent cracking. Avoid exposing your jacket to direct sunlight or rain for prolonged periods, as this can cause fading and stiffness. If your jacket gets wet, let it dry naturally away from heat sources. Store it on a wide hanger in a cool, ventilated space — never in a plastic bag. With proper care, a genuine leather jacket can last 10–20 years.

Jacket Empire primarily uses genuine lambskin and cowhide leather. Lambskin is incredibly soft, lightweight, and smooth — ideal for slim-fit biker and celebrity-inspired styles. Cowhide is thicker and more durable, making it perfect for classic moto and vintage jackets. All our leather is sourced from ethical tanneries and undergoes rigorous quality checks before crafting. We do not use bonded leather or PU substitutes — every jacket is made from real, full-thickness animal hide. If you want to know the exact leather type for a specific jacket, it is listed in the product description.

Leather is made from the outer grain side of an animal hide, giving it a smooth, firm surface that is durable and water-resistant. Suede, on the other hand, is made from the inner split layer of the hide, producing a softer, napped texture. Suede is more delicate and less resistant to water and stains compared to full-grain or top-grain leather. At Jacket Empire, our jackets are made from genuine outer-grain leather — not suede — ensuring they are robust, long-lasting, and suitable for everyday wear in all conditions.

Yes, absolutely. Jacket Empire is a UK-registered leather jacket brand based in East Ham, London, with over 6,000 orders shipped to customers in 100+ countries worldwide. We have received 2,000+ verified customer reviews and maintain a strong satisfaction record. All transactions are processed through PayPal's secure payment gateway, and we offer a 25-day return and exchange policy for your peace of mind. Our jackets are crafted from genuine leather — not synthetic alternatives — and each one is quality-checked before dispatch.

No, you do not need to create an account to place an order at Jacket Empire. You can complete your purchase as a guest using just your email address and shipping details. However, creating an account gives you added benefits — you can track your orders easily, save your address for faster checkout, and access your full order history at any time. Registration is free and takes less than a minute.

Jacket Empire operates on a Direct-to-Consumer (DTC) model, meaning we design, manufacture, and sell our leather jackets directly to customers through our website — with no middlemen involved. This allows us to offer premium genuine leather jackets at competitive prices, typically 30–50% below traditional retail. We offer both ready-to-wear styles and fully custom-made jackets tailored to your exact measurements and preferences. We ship worldwide and back every purchase with a 25-day return policy and dedicated customer support.

At Jacket Empire, we use two primary types of genuine leather: lambskin and cowhide. Lambskin is sourced from young sheep and is prized for its exceptionally soft, smooth texture and lightweight feel. It drapes beautifully and is ideal for slim-fit biker jackets, celebrity-inspired styles, and fashion-forward designs. Cowhide leather is thicker, more structured, and highly durable — making it the preferred choice for classic moto jackets, vintage styles, and jackets built for everyday hard wear. Both are genuine outer-grain leather, not bonded leather or synthetic alternatives. The specific leather type used in each jacket is listed in the product description so you always know exactly what you are buying.

Every jacket sold by Jacket Empire is backed by our quality guarantee. We inspect each jacket before dispatch to ensure it meets our standards for leather quality, stitching, hardware, and finish. If your jacket arrives with a manufacturing defect or quality issue, please contact us at [email protected] within 7 days of receiving your order and we will arrange a replacement or full refund. Our 25-day return and exchange policy also allows you to return any jacket that does not meet your expectations, provided it is unworn and in its original condition. We stand fully behind the quality of every jacket we sell.

Yes, we do accommodate bulk and wholesale enquiries for leather jackets. Whether you are purchasing for a group, a corporate event, a film or TV production, or for retail purposes, we are happy to discuss your requirements. Bulk orders may be eligible for special pricing depending on the quantity and styles required. For wholesale or bulk enquiries, please contact us directly at [email protected] with details of the styles, sizes, and quantities you need, and our team will respond with a personalised quote within 2 business days.

Jacket Empire accepts all major debit and credit cards including Visa, Mastercard, and American Express, as well as PayPal. All payments are processed through PayPal's secure encrypted gateway, which means your card details are never stored on our servers. You do not need a PayPal account to pay by card — simply select the card payment option at checkout. We do not currently offer buy-now-pay-later options such as Klarna or Afterpay, but we are working to add these in the near future.

Yes, shopping at Jacket Empire is completely safe. We use industry-standard SSL encryption across our entire website, and all payment transactions are processed through PayPal — one of the world's most trusted payment platforms. Your personal and financial information is never shared with third parties. In addition, we offer a 25-day return and exchange policy, so if you are not satisfied with your purchase for any reason, you can return it for a full refund or exchange. Over 6,000 customers worldwide have shopped with us safely.

We use premium international courier services to ensure fast and reliable delivery worldwide. Total delivery time is typically 7–12 business days. This includes 3–5 business days of handling and production time, followed by 4–7 business days for courier delivery to your door. You will receive an email with your tracking number as soon as your order is dispatched, so you can monitor your shipment in real time. Please note that occasional customs delays may affect delivery times in some regions, though this is rare for most destinations.

Shipping is completely free on all orders at Jacket Empire — worldwide, with no minimum order value. We cover all shipping costs regardless of your location, whether you are in the USA, UK, Canada, Australia, or anywhere else in the world. We use premium international couriers to ensure your jacket arrives safely and on time. There are no hidden fees at checkout — the price you see is the price you pay.

Once your order has been dispatched, you will receive an automated email containing your tracking number and a link to the courier's tracking portal. You can use this to monitor your shipment in real time. Alternatively, you can visit our Order Tracking page at jacketempire.com/order-tracking/ and enter your order number and email address. If you have not received a tracking email within 5 business days of placing your order, please contact us at [email protected].

Yes, Jacket Empire ships to virtually every country in the world with free shipping on all orders. We use premium international courier services to ensure safe and timely delivery. For most destinations including the USA, UK, Canada, and Australia, customs clearance is straightforward and rarely causes delays. However, import duties and customs taxes may apply depending on your country's regulations and the declared value of your order. These charges, if applicable, are the responsibility of the buyer and are not covered by Jacket Empire. We recommend checking your local customs authority's website for guidance on import thresholds before placing your order. If you have a specific question about shipping to your country, feel free to contact us at [email protected].

Yes, you can return or exchange your leather jacket within 25 days of delivery if it does not fit or if you are not completely satisfied. To initiate a return, please email us at [email protected] with your order number and reason for return. Please note that as we provide free outbound shipping, the cost of return shipping is the customer's responsibility. Items must be returned in their original unworn condition with tags attached. Once we receive and inspect the returned item, we will process your refund or exchange within 5–7 business days.

Yes, we offer a fully bespoke custom leather jacket service. You can choose your preferred leather type, colour, lining, hardware finish, stitch colour, and even provide your exact body measurements for a perfect fit. Custom jackets are handcrafted and typically ready within 3–4 weeks. To get started, visit our Custom Leather Jackets page at jacketempire.com/custom-leather-jackets/ or contact us directly via WhatsApp or email to discuss your requirements. Pricing for custom jackets depends on the specifications chosen — contact us for a personalised quote.

To find your correct size, we recommend measuring your chest, shoulders, and sleeve length, then comparing against our size guide at jacketempire.com/size-guide/. Leather jackets are generally worn with a snug but comfortable fit — not too tight, not too loose. If you are between sizes, we typically recommend sizing up for a more relaxed fit or sizing down for a fitted, tailored look. If you are still unsure, email us at [email protected] with your measurements and the specific jacket you are interested in, and our team will advise the best size for you.

f your jacket does not fit when it arrives, do not worry — we offer a 25-day return and exchange policy. Simply email [email protected] within 25 days of receiving your order, and we will arrange an exchange for the correct size. If the size you need is unavailable, we can issue a full refund. Please ensure the jacket is unworn and in its original condition with all tags attached when returning. Our team is also happy to help with sizing advice before you order to minimise the chance of a size issue.

To find your correct leather jacket size, you will need a soft measuring tape and ideally someone to help you measure accurately. Take three key measurements: your chest circumference at the widest point, your shoulder width from the edge of one shoulder to the other across your back, and your sleeve length from the top of your shoulder to your wrist. Once you have these measurements, compare them against our size guide at jacketempire.com/size-guide/. If you fall between two sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a slim tailored look. If you are still unsure, email us at [email protected] with your measurements and the specific jacket you are interested in — our team will advise the best size for you personally.