Dear valued customers,
At Jacket Empire, we believe in providing our customers with the highest quality products and services. We understand that sometimes you may need to return a product and we want to make the process as easy and seamless as possible. This is why we have established a comprehensive return policy to ensure your satisfaction.
Our return policy is in compliance with the guidelines set by Google, which are designed to protect consumers and businesses alike. We understand that a clear and concise return policy is important to building customer trust and confidence.
Please read our return policy carefully to understand our procedures and requirements for returning a product.
We accept returns within 25 days of the purchase date. If 25 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, the item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please contact us at [email protected] with your order number and reason for the return. We will then provide you with instructions on how to return the item.
Please note that the customer is responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Note that we only offer refunds or returns if the jacket is damaged, defective, or lost in shipping. For any other issues, including sizing concerns, please contact us within 25 days of purchase, and we will replace it or modify after review.
Refunds (if applicable)
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Incorrect address/Phone number
We will not be responsible for orders shipped to an incorrect address or phone number provided by the customer. We will attempt to contact you by email or whatsapp regarding any issues with delivery.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [email protected].
To return your product, email us at [email protected] and we will provide you with our mailing address.
Please ensure that the item is properly packaged to prevent damage during shipping.
We appreciate your business and hope that our return policy meets your expectations. If you have any questions or concerns, please do not hesitate to contact us at [email protected]
Thank you for choosing Jacket Empire!