Jacket Empire provides worldwide free shipping to all our customers. If there is a question or concern with your order contact [email protected] or [email protected] We only provide email support at this time.Days of operation:  Monday – Friday

Return Policy

  • Jacket Empire provides 25 days return or exchange policy to all our customers.
  • Return or Refund is not acceptable if the size is not matched after you confirmed your size. We confirm your size via WhatsApp or Email.
  • Once the order has been put into the process, it cannot be edited, changed, or canceled.
  • To qualify for the return & exchange policy, the order must be in perfect condition as sent, have original tagging, must not be worn, have the original box, and have order information.
  • All returns are processed within 10-15 business days of being received in a warehouse.
  • The Help desk at Jacket Empire will send you a confirmation email once the item has been received and the return has been credited.
  • Our return policy is only applicable for damage and missing parcel.
  • For further details, contact at [email protected] or [email protected] with the subject “Return & Exchange Policy”

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